Troubleshooting

Participants

Common participant issues and the first checks to run before asking for help.

Most participant issues come from wallet state, provider session state, or quest timing.

My task is not ticking off after I completed it

Give it a few seconds. If it still does not resolve, refresh the quest page and try the task again.

X says my account is not eligible

The linked X account did not pass the current platform eligibility check.

I joined the Telegram group but it does not verify

Stay in the group and try Verify again. If it still fails, the group may have a setup issue on the project side.

Discord verify keeps failing

Check that the correct Discord account is linked, the server was joined, and any required role is present.

I see no Claim button after the quest ended

The project may still need to finalize the quest, or the connected wallet may not be included in the final reward result.

I claimed but the tokens are not in my wallet

The wallet UI may not display the token automatically. Add the token contract manually if needed.

I used the wrong X account on my first quest

Disconnect the current X account and reconnect with the intended account before continuing.

I am getting a popup-blocked warning

Allow popups for this site so task windows can open correctly.

Still stuck

If the quick checks do not resolve it, use the project support route or the community help channel listed in the docs.

#Troubleshooting