Troubleshooting
Creators
Troubleshooting
Common creator-side issues across setup, funding, review, and finalization.
Troubleshooting
Most creator-side issues fall into setup, channel dependency, funding, review, or finalization categories.
A Telegram task is configured but verification fails
Check that the verification bot is present in the target group and that the correct group target was configured.
A Discord task cannot verify the intended role
Check server identifiers, role identifiers, and whether the intended role is actually granted in the server flow.
Deployment succeeded but the quest is not live
Check whether funding has completed and whether the quest start condition has been reached.
Funding does not match the intended reward plan
Check token selection, token amount, and whether the configured pool matches the intended reward model.
Review data looks incomplete
Confirm the quest is in the correct post-deadline state and that the manage view is unlocked with the creator wallet.
Finalization was interrupted
Reopen the finalization view and use the available retry or recovery action shown by the application.
Randomized selection is pending
Winner selection can be completed after the required chain timing is available. The manage page shows the next available action.
A refresh action appears for randomized selection
The original selection window expired. Use the refresh action first, then complete winner selection when the button is available again.
A provider appears linked to the wrong wallet
Disconnect the provider, reconnect with the intended account, and use the same wallet that joined the quest.
Reward preview does not match the approved set
Return to the review tabs and confirm the approved submissions before finalization. Do not confirm finalization until the preview matches the intended result.
Operational fallback
If the documented checks do not resolve the issue, the next step should be the project support or internal operator channel rather than repeated retries without state verification.